Shipping & returns

Shipping

The cart displays the current shipping charge for your order. Please review it before checkout. For questions about dispatch or delivery availability, use our Contact Us page.

Returns Policy

Return Eligibility

• We accept returns within 30 days of delivery for items that are unused, in their original packaging, and in resellable condition.
• To initiate a return, please contact our customer service team at info@kartuce.com with your order number and reason for the return.

Return Process

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
3. Include the RMA number in the return package.
4. Ship the return package to the address provided by our customer service team.

Return Shipping Costs

• Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item received.
• We recommend using a trackable shipping method for your return. We are not responsible for lost or damaged return shipments.

Refunds

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable, except in cases of defective or incorrect items.

Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately through our Contact Us page with your order number and a description of the issue.
• We will arrange for a replacement or refund, and cover the return shipping costs for defective or incorrect items.

Contact Us

If you have any questions or concerns about our Shipping and Returns policy, please contact us at:

Kartuce Email: info@kartuce.com

Address: #73A, First Floor, Kiran Complex Sy.No 14/2, Akshaya Nagar Main Road, Elenahalli BENGALURU KARNATAKA INDIA 560068